Jamco Service Balance Sheet
Many logistics providers these days are trying to achieve rapid growth through mergers, acquisitions and consolidations.
As these companies focus on “deals,” we prefer to focus on our customers. While others attempt to satisfy analysts, we continue to analyze how we can find even better ways to satisfy our clients.
We’ll let our competitors worry about their balance sheets. In the meantime, we will invest our efforts and resources into building a strong “Customer Service Balance Sheet.”
| Service
Philosophy |
We believe that service excellence starts with onesimple
word:
“NO”... No Bureaucracy … No
Hassles …
No Excuses. |
| Servicing Your
Account |
Dedicated Account Teams - Are used to ensure continuity and
familiarity with your account.
Commodity
Teams - Are used to provide the knowledge
needed
for accurate classifications and Customs Clearance.
Knowledge
- Customized Statements of Work (SOW)
and
Customized StandardOperating Procedures (SOP) are developed
with the Customer. All JAMCO servicepersonnel serving your
account will be familiar with these.
Customized "Profiles" - Are created for each new customer to
ensure the Service Team understands all unique needs and
requirements.
Account
and Operational Reviews - Are conducted with
Customers to make sure we keep our pulse on our performance
and yourchanging needs.
Facility
Visits - We encourage Customers to visit our facility, and
we attempt to visit our Customers’ facilities to see and learn
about their operations first-hand.
|
| Simplified
Billing |
Complicated
or confusing invoices can be a sign that someone is
trying to hide something. Our approach to customer invoicing is to
"keep it simple":
We
adhere to a "No Surprises" approach
.
Invoices
are designed to be easy-to-read. All charges are itemized
and any special terms are fully explained.
|
| Communication |
Straight
Talk - All
communication will be candid and open.
Access - Processes
and systems are in place to ensure your
access to the right people and top management.
Alerts - Where
possible, we advise Customers of new Customs
policies, regulations and laws.
Exception
Reporting -
Exceptions
to SOPs and/or unanticipated
changes or events will be communicated promptly via e-mail or
phone.
|
| Documentation |
Processes - are
organized for prompt preparation and filing of
Customs documents and entries.
Quality
Control - checks and balances are used to control the
collection, verification and processing of shipping and customs
documents (e.g., Commercial invoices, Packing Lists, etc.).
Paperwork
reduction -
EDI,
document imaging and other digital
tools are used whenever possible to reduce paperwork and
accelerate document flow.
Records
and Retention -
Advanced systems are used for
document imaging and record retention.
|
| Staffing |
Bi-Lingual - All
Service Teams are bi-lingual.
Licensed Brokers -
Seven (7) U.S. Lic Brokers & Nine (9) Mexican Lic Brokers are on staff to ensure compliance,
classification and Customs Clearance are
conducted on an efficient and accurate basis.
Turnover -
Service
Team turnover is virtually nil. This results in
continuity for our Customers and an experienced and motivated
staff that has an in-depth understanding of our Customers' needs.
Training - JAMCO
maintains rigorous hiring standards and
conducts extensive ongoing training. All Service Teams are
thoroughly trained to understand the needs of every Customer.
SOPs and SOWs are computerized for easy access and
reference.
|
| Flexibility |
Equipment
Availability: As a non-asset based provider, we are
not limited by or obligated to who's equipment we use. Unlike
asset based companies, we are able to give you the options and
alternatives that are best for you.
Rates: Our organization structure give us the ability to maintain a
flexible network and strategic partnerships that will give you the
best rates -- regardless of who owns the equipment.
Quick Response: Our flexibility is especially valuable to
Customers who experience peak seasons,cyclical demand and
"surge periods.
Organization: Our size is your advantage. We have the network
scale and range and reach to handle the biggest trade service
requirements. Yet we are organized to take care of the
smallest
details or most unique needs. At JAMCO, you won't find systems
that "can't talk to each other" or fail to support even
your
simplest information needs... and you won't deal with a
bureaucracy that
fails to talk to you.
|
| Special
Services |
We have designed and implemented numerous
special services and programs for Customers
that include, but are not limited to:
Just
in Time (JIT) programs
Vendor-Managed
Inventories (VMI) programs
Purchase
Order Management
Warehouse Management Systems
(WMS)
Productivity
and Process Collaboration
Participants
in Customer Kaizen programs
Customized
Metrics
Training |
Online Shipment Tracking & Visibility by:
JAMCO provides secure web-based information to give you up-to-the-minute visibility to your shipments.
This automated feature uses powerful digital ‘pivot tables’ and “cubes” that allow you to sort, filter and manage your data to fit your needs.
In addition to our ‘standard’ tracking data and reports, we are please d to create customized reports to support your unique requirements
Purchase Order Number
|
Bill of Lading Number
|
Carrier
|
Customer Order Number
|
Customer Part Number
|
Receiving Date
|
Ship Date
|
Trailer Number
|
| U.S. Entry Number |
JAMCO Reference Number |
Customized Metrics
Key Performance Indicators (KPI), operational metrics and analytical reporting have become critical components in effective supply chain management.
Recognizing this, JAMCO and its customers have collaborated to create a robust portfolio of metrics. These powerful tools are available to any customer.
These tools are customized to each customer’s specifications. They are available online and are protected by secure, proprietary access only.
Below are some of the most frequently used metrics. However, we are pleased to develop new and individualized metrics for the unique needs of any customer.
| Northbound
Shipment Performance |
Cost
Trend Analysis |
| Southbound
Shipment Performance |
Cost
Per Shipment |
| Days-in-Warehouse |
Inventory-on
hand |
| Verification
Performance Times |
Volume-on
hand |
| Load
Performance |
Vendor
Management & Accuracy |
| Import/Export
- Volume & Activity |
Shipping
& Freight Line Accuracy |
| Import/Export
- Dollar Volume |
Vendor
Scorecards |
| Cost
per Truckload |
Standard
Cost & Variances |
| Claims
Tracking & Analysis:
|
Inspection
Frequency:
- Mexican Customs
- U.S. Customs
|
|
