v    We believe that service excellence starts with one simple word:

     “NO”... No Bureaucracy … No Hassles … No Excuses.

v    Dedicated Account Teams – are used to ensure continuity and

    familiarity with your account. 

v    Commodity Teams - are used to provide the knowledge needed

    for accurate classifications and  Customs Clearance.

v    Knowledge - Customized Statements of Work (SOW) and

    Customized Standard Operating Procedures (SOP) are developed

    with the Customer. All JAMCO service personnel serving your

    account will be familiar with these. 

v   Customized "Profiles" - are created for each new customer to

    ensure the Service Team understands all unique needs and

    requirements.

v    Account and Operational Reviews - are conducted with

    Customers to make sure we keep our pulse on our performance

    and your changing needs.

v    Facility Visits - we encourage Customers to visit our facility, and

    we attempt to visit our  Customers’ facilities to see and learn

    about their operations first-hand.

v   Complicated or confusing invoices can be a sign that someone is

    trying to hide something. Our approach to customer invoicing is to 

    "keep it simple":

v   We adhere to a "No Surprises" approach.

v   Invoices are designed to be easy-to-read. All charges are itemized

   and any special terms are fully explained.

v    Straight Talk - All communication will be candid and open.

v    Access - Processes and systems are in place to ensure your

    access to the right people and top management.

v    Alerts - Where possible, we advise Customers of new Customs

    policies, regulations and laws.

v    Exception Reporting - Exceptions to SOPs and/or unanticipated

    changes or events will be communicated promptly via e-mail or

    phone.

v    Processes - are organized for prompt preparation and filing of

    Customs documents and entries.

v    Quality Control - checks and balances are used to control the

    collection, verification and processing of shipping and customs

    documents (e.g., Commercial invoices, Packing Lists, etc.).

v    Paperwork reduction - EDI, document imaging and other digital

    tools are used whenever possible to reduce paperwork and

    accelerate document flow.

v    Records and Retention - Advanced systems are used for

    document imaging and record retention.

Staffing

v    Bi-Lingual - All Service Teams are bi-lingual.

v    Licensed Brokers - Ten (10) licensed brokers are on staff to

    ensure compliance, classification and Customs Clearance are

    conducted on an efficient and accurate basis.

v    Turnover - Service Team turnover is virtually nil. This results in

    continuity for our Customers and an experienced and motivated

    staff that has an in-depth understanding of our Customers' needs.

v    Training - JAMCO maintains rigorous hiring standards and

    conducts extensive ongoing training. All Service Teams are

    thoroughly trained to understand the needs of every Customer.

    SOPs and SOWs are computerized for easy access and

    reference. 

     Equipment Availability: As a non-asset based provider, we are

    not limited by or obligated to who's equipment we use. Unlike

    asset based companies, we are able to give you the options and

    alternatives that are best for you. 

    Rates: Our organization structure give us the ability to maintain a

    flexible network and strategic partnerships that will give you the

    best rates -- regardless of who owns the equipment.

    Quick Response: Our flexibility is especially valuable to 

    Customers who experience peak seasons, cyclical demand and

    "surge periods.

    Organization: Our size is your advantage. We have the network

    scale and range and reach to handle the biggest trade service 

    requirements.  Yet we are organized to take care of the smallest 

    details or most unique needs.  At JAMCO, you won't find systems 

    that "can't talk to each other" or fail to support even your 

    simplest information needs... and you won't deal with a

    bureaucracy that fails to talk to you. 

    We have designed and implemented numerous

    special services and programs for Customers

    that include, but are not limited to: 

  v    Just in Time (JIT) programs

     v    Vendor-Managed Inventories (VMI) programs

     v    Purchase Order Management 

     v   Warehouse Management Systems (WMS)

      v    Productivity and Process Collaboration

     v    Participants in Customer Kaizen programs

     v    Customized Metrics

     v   Training

JAMCO provides secure web-based information to give you up-to-the-minute visibility to your shipments. 

This automated feature uses powerful digital ‘pivot tables’ and “cubes” that allow you to sort, filter and manage your data to fit your needs.

In addition to our ‘standard’ tracking data and reports, we are please d to create customized reports to support your unique requirements.

Key Performance Indicators (KPI), operational metrics and analytical reporting  have become critical components in effective supply chain management.

Recognizing this, JAMCO and its customers have collaborated to create a robust portfolio of metrics. These powerful tools are available to any customer. 

These tools are customized to each customer’s specifications. They are available online and are protected by secure, proprietary access only.

Below are some of the most frequently used metrics. However, we are pleased to develop new and individualized metrics for the unique needs of any customer.